Refund policy

Company: FAISAL ALFARES JEWELLERY

Location: Kuwait

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the FAISAL ALFARES JEWELLERY website or purchasing our products. By accessing or using our services, you agree to be bound by these Terms.

1. Overview

FAISAL ALFARES JEWELLERY specializes in luxury fine jewelry, crafted with high-quality materials and exceptional design. These Terms govern your use of our services, purchases, website, and any interaction with our brand.

2. Eligibility

By placing an order or using our services, you confirm that you are at least 18 years of age or using our platform with the consent of a parent or legal guardian.

3. Products and Availability

All products are subject to availability. We reserve the right to limit quantities and to discontinue items without notice. We strive to display accurate information, but cannot guarantee that descriptions, images, or prices are error-free.

4. Pricing and Payment

All prices are listed in Kuwaiti Dinar (KWD) unless otherwise specified. We accept various payment methods including credit cards, bank transfers, and approved digital payment options. Full payment must be received before shipment or delivery of goods.

5. Orders and Cancellations

Once an order is confirmed, it may not be canceled unless authorized by FAISAL ALFARES JEWELLERY. Custom or personalized orders are non-cancellable and non-refundable.

6. Shipping and Delivery

We offer domestic and international shipping. Shipping times and costs will be calculated at checkout. While we aim to meet estimated delivery dates, delays may occur due to customs or unforeseen circumstances. FAISAL ALFARES JEWELLERY is not liable for such delays.

7. Returns and Exchanges

We accept returns or exchanges within 1 day of receipt for eligible items, provided they are unused, in original packaging, and accompanied by proof of purchase. Custom, engraved, or made-to-order items are not eligible for return or exchange.

8. Warranty and Repairs

All FAISAL ALFARES JEWELLERY products are covered by a limited warranty for manufacturing defects for a period of 12 months from the date of purchase. Damage from misuse, accidents, or unauthorized repairs is not covered. Repairs outside of warranty may be subject to a service fee.

9. Intellectual Property

All content, including images, logos, designs, and text on the FAISAL ALFARES JEWELLERY website and promotional materials are the exclusive property of Syera Jewelry and protected under copyright and intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

10. Privacy

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for information on how we collect, use, and store your data.

11. Limitation of Liability

To the fullest extent permitted by law, FAISAL ALFARES JEWELLERY shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

12. Governing Law

These Terms are governed by the laws of the State of Kuwait. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Kuwait.

13. Changes to Terms

FAISAL ALFARES JEWELLERY reserves the right to update or modify these Terms at any time. Changes will be posted on our website with the updated effective date.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

Email: [Info@ FAISALALFARESJEWELLERY.com]

+965 93331070